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Jobs > Sales Support Representative - Entry Level Sales

Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world. Our products include Gas Chromatographs, Liquid Chromatographs, Mass Spectrometers, Total Organic Carbon Analyzers, UV-Vis Spectrometers, Fluorescence, Atomic Absorption, IR, X-Ray, and Universal Testing Machines. In 1975, SSI Corporate Headquarters was established in Columbia, Maryland and we currently have nine regional offices coast to coast.

Corporate Mission Statement:
Shimadzu Scientific Instruments will be recognized as the leader of Analytical Measurement while providing for a better quality of life.

Quality People: Our most important asset. Involvement, teamwork, a commitment to excellence and fairness are the values that govern our work.
Quality Products: Our products must always satisfy the needs of our customers through innovative design and unsurpassed reliability.
Quality Service: Our commitment to customer support is essential for customer satisfaction.
Shimadzu Scientific Instruments believes that each employee contributes directly to the growth and success of the organization and, therefore, is continuously on the search for extraordinary talent.

The individual in this position is responsible for providing a variety of sales/support functions, as needed by the Field Sales and Technical Support staff. The incumbent must also possess the ability to plan, organize and effectively complete projects assigned by the Regional Manager, as well as other related duties that may be assigned from time to time. This is an entry-level position with the intent to develop into a Field Sales position after adequate training. This person must be amenable to potential relocation as opportunities around the country arise.

This position is to assist the Regional Manager, Sales Engineers and Technical Support Staff in order to learn all aspects of the sales function, including product information and applications. This person will assist in sales calls, demonstrations, follow up with customers, preparation of quotations and all sales related requests, as well as, other related duties that may be assigned from time to time.

• Handle customer telephone sales/support calls.
• Maintain and schedule the use of demo equipment.
• Lead qualification and generation through effective database management and data mining;
• Travel with Regional Sales and Technical support to learn how the system works and how the selling and support functions operate.
• Assist in quotation generation with Regional Administrator.
• Learn the sales process through course work or training seminars.
• Must travel overnight as the position requires.
• Must travel by air and drive as required.
• Develop familiarity with all Shimadzu products and procedures


The focus of this position is to prepare for becoming a Shimadzu Field Sales Engineer. This includes product knowledge, learning the sales process and dealing with all aspects of customer relations.

Human Relations

Computer Literacy
Customer Applications
Knowledge of Chemistry
SSI Internal Systems
CRM Customer Relations
Organization Skills
Product Knowledge
Laboratory Procedures

The incumbent must be able to effectively and efficiently make decisions and solve problems based on customer needs and requirements.

A college degree in one of the appropriate sciences and at least two years laboratory experience (or the equivalent) is required. Valid driver’s license is a must.

Shimadzu Scientific Instruments is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

June 18, 2015 | Unregistered CommenterJoe Wensus